Promotional T&Cs
The following terms apply to all promotional offers, discount codes, free gift promotions and shipping offers unless otherwise stated.
- Promotional offers are valid only during the advertised promotional period or until withdrawn. Where an end date is advertised, the promotion will normally remain available until that date unless it is necessary to withdraw or amend it due to circumstances beyond our reasonable control, fraud, misuse or a technical error.
- Promotional codes must be entered at checkout before an order is placed and cannot be applied to completed purchases.
- Unless otherwise stated, only one promotional code may be redeemed per order. Promotional offers cannot be combined with any other discount, promotional code or offer.
- Promotions may apply only to selected products, collections, customers or territories. Any eligibility requirements will be stated alongside the promotion.
- Minimum order values, minimum purchase quantities or other qualifying criteria apply where specified as part of the promotion.
- Free gifts are available only with qualifying purchases and while stocks last. Where a free gift is offered, it will be added to eligible orders in accordance with the promotion.
- Free shipping promotions apply only to eligible delivery services and destinations as specified within the promotion.
- If an order is returned or cancelled and no longer meets the qualifying conditions for the promotion, any promotional discount may be removed and, where applicable, the free gift must also be returned. If the free gift is not returned, we reserve the right to deduct its value from any refund where permitted by applicable law.
- Promotional codes have no cash value, cannot be exchanged for cash or credit and may not be sold, transferred or reproduced without our permission.
- Promotional codes issued through email campaigns, loyalty programmes, creators, influencers, affiliates or other partners are intended only for the audience for whom they were issued and may not be valid outside the terms of that promotion.
- We reserve the right to refuse, cancel or amend a promotional offer where we reasonably believe it has been used fraudulently, in breach of these terms, or where a genuine pricing, technical or administrative error has occurred.
- Unless otherwise stated, promotional offers are available to consumers only and are not valid in conjunction with trade, wholesale or business pricing.
- Welcome offers, win-back offers and similar customer-specific promotions may be limited to one redemption per eligible customer, household, email address or delivery address.
- Promotional offers are subject to product availability.
- These Promotional Terms & Conditions are in addition to our general Terms & Conditions and Returns Policy.